Moving from a Good to a Great Organization

It isn’t often that any local agency has an opportunity to make far reaching changes that have the potential to impact the community for years to come.  Here in Auburn Hills we just took a very important step at the City Council meeting on Monday night. 

If you are a reader of leadership and organizational management as I am, maybe you are familiar with Jim Collin’s book, Good to Great.  He talks about how organizations move from being merely good to being great at what they do.  One of the most important aspects is to get the right people in the right seats on the “bus” that is the organization.  It is even more critical in a local government organization since we don’t make widgets.  We can’t measure our successes by watching how our businesses grows or doesn’t.  We must measure by service satisfaction.  We find higher quality service satisfaction by relying on internal leadership as one important factor.  Monday night we put high quality people in those right seats on our bus.

Here is the City’s news release on the promotions of several people in our organization:

Auburn Hills, MI—July 24, 2012—The City of Auburn Hills, a dynamic community committed to innovation and growth, announces the promotions of 10 members of its Emergency Services Department, a model recently adopted by the City that merged the administrative oversight of fire and police into one department. The promotions were presented at the July 23rd Auburn Hills City Council meeting.

 Long-time Auburn Hills’ Police Chief Doreen Olko was named Director of Emergency Services. As the longest serving Chief of Police in the history of the Auburn Hills/Pontiac Township Police Department and the longest serving female police chief in Michigan history, Director Olko will oversee the administration of both the Auburn Hills’ Police and Fire Departments. She holds a bachelor’s degree in Criminal Justice from Michigan State University; a master’s in Technology from Eastern Michigan University; and is a graduate of the elite School of Police Staff and Command, Northwestern University. She currently serves as the Chair of the Michigan Commission on Law Enforcement Standards and was admitted to the Michigan State University-School of Criminal Justice ‘Wall of Fame’ in 2008.

 Other individuals taking on new leadership positions include:

  •  Thomas Hardesty, who was named Deputy-Director/ Police. Hardesty will oversee the day to day operations of the Police Department in his new role. He has more than 25 years in law enforcement having held the positions of patrol officer, detective, sergeant and lieutenant. He received his bachelor’s degree in Management and Organizational Development from Spring Arbor University; a Master of Public Administration-Criminal Justice Administration from the University of Michigan-Flint; and graduated from the School of Police Staff and Command, Northwestern University, as well as the FBI National Academy, Class 232.
  • James T. Manning, who was appointed to Deputy-Director/ Fire. Manning will oversee the day to day operations of the Fire Department. In his more than 23 years of experience, Deputy-Director Manning has been the commander of operations, investigations and technical services divisions of the Police Department and has held the positions of patrol officer, sergeant and lieutenant. He has a bachelor’s degree in Business Administration from Rochester College; and graduated from the School of Police Staff and Command, Northwestern University, and the FBI National Academy, Class 236.

 City Manager Pete Auger, who originally brought the concept of a combined police and fire administration department before City Council last November, offered praise to the members who will be working within this innovative leadership structure.

 “The resourcefulness of our Emergency Services Department is unparalleled,” says Auger. “As a result, we are well positioned to optimize City resources and personnel and also potentially help other municipalities through experience, knowledge and resource sharing,” he explains.

 Other departmental promotions include:

  • Sergeant Ryan Gagnon to the rank of Lieutenant assigned to Technical Services
  • Sergeant Jill McDonnell to the rank of Lieutenant assigned to Investigations Division
  • Officer David Miller to the rank of Sergeant assigned to Patrol Division
  • Officer Jeremy Stubbs to the rank of Sergeant assigned to Patrol Division
  • Paid on Call Fire Department Lieutenant Ronald Aguayo to the rank of Captain – Station 3
  • Paid on Call Firefighter Andrew Garrett to the rank of Lieutenant – Station 3
  • Paid on Call Firefighter Donald Upton to the rank of Lieutenant – Station 2

This slideshow requires JavaScript.

About Auburn Hills

Auburn Hills, a dynamic community committed to innovation and growth, is home to 21,000 residents and also serves as Michigan’s global business address, with 40 international corporations from 32 countries housed here, including Chrysler Group LLC and Borg Warner headquarters. Auburn Hills’ residents enjoy the amenities of city and suburban living with parks, a revitalized downtown district and a welcoming city complex with a library and community center. Additionally, the city has five colleges and universities, the award winning Palace of Auburn Hills entertainment complex and Great Lakes Crossing Outlets, one of the state’s largest destination shopping centers, providing a variety of cultural, social and educational opportunities to residents, workers and visitors. Learn more at http://www.auburnhills.org.